Established in 1994 by two visionary airline executives, Hitit Computer Services Inc. has since become one of the world's leading airline and travel IT solutions providers.

Turkey's first aviation software company, Hitit, is the technological partner of more than 50 domestic and foreign airline companies. Hitit, the world's 3rd largest aviation software company, exports the software produced by Turkish engineers to 30+ countries on five continents. In its headquarter located in Turkey's one of the largest technology centers, ITU Technopark, Hitit produces software solutions that enable millions of passengers to travel every year.

By combining aviation and technology, Hitit offers an experience at the heart of two dynamic, trend-setting, and promising sectors, which provides a different and stimulating experience for those who want to have a global business experience and pursue a career in the field of travel technologies that will shape the future.

We are looking for a System Support Specialist.

Responsibilities:

• Building the hardware, network and system infrastructures for the company and the customer, providing the necessary equipment for the access of the users, making the necessary user definitions. Providing support and taking the necessary measures to ensure that the systems are operational and accessible.
• Ensure the problems related to the modules are communicated to the relevant people and to provide the necessary support.
• Installing and supporting the software produced/used for the infrastructure.
• Note the problems reported by internal and external users to HELP DESK, carry out support activities for the solution of the problems. Handle/Solve the requests recorded in HELP DESK by internal users.
• Ensure that the documents of the infrastructure software are in the version control system SVN.
• Following the infrastructure-related errors that cannot be fixed in the Helpdesk program, testing the errors reported, replying to the fixed ones and notifying the customer.
• Preparing the help file, handbook and all documents that may be related to the infrastructure.
• Making the necessary security definitions for system access.
• Taking the necessary measures for the continuity of the systems and infrastructures, making suggestions and reporting.

Qualifications:

• Bachelor’s degree or Associate degree in a related field (Computer Education and Instructional Technology, Computer Programming, Information Technologies etc.)
• Available and willing to work in shifts in the office (3 shifts in a day)
• 1-5 years of experience in the related field
• Good command of English
• Strong communication skills
• Good at team-work
• Responsible, careful
• Analytical thinking
• Stress management
• Good MS Office skills and reporting skills
• Knowledge of Linux, Windows server operating systems
• Able to use basic Linux commands
• Basic knowledge of Java
• Knowledge of topics such as Apache Tomcat in the middleware layer
• Basic knowledge of PLSQL
• Basic Network TCP/IP knowledge
• Knowledge of SVN, VPN, Token
• Basic knowledge of F5 Load Balancer
• Knowledge of what Monitoring tools do (such as Nagious, Zabbix, Solarwinds, Netxms, Oracle Enterprise Manager, Pingdom).
• Basic knowledge of Jenkins used for deployment
• Ability to support issues such as Computer part replacement, operating system installation, printer, office internet
• Knowledge of help desk tools such as Servicenow
• Basic knowledge of ITIL processes (incident, problem, idea, request)