ROOM SERVICE ORDER TAKER

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Update white board daily (AM).
• Prepare daily cashiering forms and operational forms.
  
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 
  
• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
  
• Regular check with culinary team for non availability items.
  
• Answer all phone calls promptly and efficiently, using the correct greeting. 
  
• Carry out correct order taking procedures with recommendations to the guest.
  
• Seize opportunity to up sell IRD food and beverage products. 
  
• Carry out proper cashiering procedures as set by Hyde standards.
  
• The ability to maintain a clean, neat and orderly order taker cabin throughout service.
  
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
  
• Reporting of any guest comments to the superior, completing guest preference sheet. 
  
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
  
• Will write beverage storeroom requisition for approval by Manager.
  
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
  
• Learning of safety, sanitation and hygiene policies.
  
• Participation in internal training and necessary meetings.
  
• To maintain good working relationship with own colleagues, and all other departments.
  
• To actively promote the services and facilities of Hyde Bodrum to guests and suppliers of the Hotel.
  
• Report to manager any kinds of deviation from set standard and procedures.
  
• To ensure amenities are send to the room in according rooming list & Hyde Bodrum standard. 
  
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
  
• Follow Hyde Bodrum telephone standard.
• To control & maintain delivery timing within Hyde Bodrum standard. 

PERSONAL ATTRIBUTES

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
  
• Able to account and handle cash effectively and efficiently
  
• Good communication and customer contact skills; good problem resolution skills 
  
• Basic F&B product knowledge with a focus on wine
  
• Team player with strong interpersonal skills and attention to detail
  

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience 
• Previous public contact and/or cashiering experience