WHAT YOU WILL BE DOING:

• Maintain Accor policies and procedures,
• Handle guest inquiries, complaints, and requests in a professional and courteous manner.
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency.
• Monitor room availability, rates, and bookings to maximize occupancy and revenue.
• Coordinate with other departments to ensure guest satisfaction and seamless service delivery.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Bachelor’s degree
• 2 years’ experience in a similar role
• Written and verbal communication skills in English
• Knowledge of MS Office & Opera
• Excellent negotiation and leadership skills
• Management, organization and planning skills,
• Entrepreneurial spirit