NTT DATA Business Solutions combines the power, global competencies and sectoral expertise of NTT DATA Group, one of the world's top 10 IT solution providers with 190 thousand employees, with local experience. The company, which realizes more than 30 thousand projects worldwide every year with more than 10 thousand employees in more than 30 countries and has been transforming trust into value for 34 years, has been operating in Turkey since 2000.

As a technology service provider that draws its strength from innovation and its team of +2,500 experts in Turkey, it supports end-to-end digital transformation in business processes with its products, services and solutions. It offers technology solutions to its customers in cooperation with many different organizations, including SAP and Microsoft, the pioneers of their sectors. With the special products it develops on a global and local basis, it offers solutions to the specific needs of organizations and sectors, and provides application development services. NTT DATA Business Solutions Turkey, which extends its country-based technology projects regionally and globally, offers managed services in areas such as support, technology modernization, application management and outsourcing.

Growing its customers' businesses with technology, NTT DATA Business Solutions Turkey develops next-generation technologies for a sustainable future through its innovation center and R&D Center approved by the Ministry of Industry. It produces innovation in line with the needs of organizations in Turkey and transforms business ideas into products by working on new technologies in the fields of sustainability, artificial intelligence, IoT, blockchain and robotic process automation on cloud platforms. With more than 400 expert consultants in the Customer Experience and Support Center, it provides 24/7 application support services to hundreds of organizations on 5 continents.

NTT DATA is currently seeking ambitious and motivated IT Support Specialist to join our fast growing and exciting Consulting team in Türkiye.

Qualifications/Skills

• University degree in the field of information technologies/computer science
• Advanced level of English communication skills, both written and verbal (Preferably)
• Several years of experience in end user support
• Experience to handle IT infrastructure related incidents, changes, requests
• Experience in a global oriented work environment
• Hardware knowledge on laptops, workstations, servers, network components and printers
• Basic network infrastructure knowledge
• Have good knowledge in Microsoft Office applications
• Ability to provide IT trainings
• Structured way of working in self-organized manner and analytical skills
• Initiative taker and high sense of responsibility to do things better
• Problem solving and good follow-up skills
  
  

Job Descrtiption

• Provide software and hardware support to end users
• Support all break/fix incidents related to local IT Infrastructure services
• Run routine health checks on IT infrastructure systems
• Manage/maintain printer infrastructure
• End-to-end responsibility for the application support.
• Asset management, both software and hardware
• Contribute to standardization efforts and create documentation of IT processes
• Represent local IT in assigned local/global projects with cross group teams
• Support IT procurement activities and investigate new technologies
• Create and deliver IT trainings to end users
• Build strong relationship with business to understand needs and drive productivity initiatives
• Ensure compliancy of all IT services and operations based on company policies and audit guidelines