As the entrusted leader of Revenue & E-Commerce for our distinguished 5-star international chain hotel, you will be at the forefront of optimizing our digital presence and revenue streams. Your expertise will drive our online strategy, ensuring that we capitalize on emerging trends and technologies to maximize profitability. From managing pricing strategies to enhancing the user experience on our platforms, your innovative approach will unlock new avenues for growth and customer engagement. With your keen analytical skills and commitment to excellence, you'll orchestrate a seamless integration of revenue management and e-commerce, elevating our brand's global reach and financial performance to unprecedented levels of success.


 Key accountabilities 

• Ensures proper inventory control of room availability in close collaboration with Director of Sales & Marketing
• Directs the functions, administration, and leadership of the Revenue & Reservation to meet planned budgets and expenses. 
• Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
• Ensure yield exemptions are investigated and analysed and new business opportunities are identified 
• Intricates knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize Rooms, Spa and F&B sales and revenues
• Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation and formulates timely sales strategies to maximize sales, and average room rate reference the hotel's commercial targets
• Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
• Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
• Complete and analyse month-end reports
• Outline risks and opportunities relative to meeting rooms versus guest room availability to present at weekly meetings
• Record and analyse all refused, lost, cancelled and waitlisted business for both guest rooms and meeting space
• Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
• Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance  with mission, vision, values and core principles of the hotel.

General Requirements 

• Minimum of 3 years of experience in a similar position within 5 star hotels in Reservations or Revenue Department.
• Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
• Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving, naturally positive. Intricates knowledge of rooms, F&B and reservations focused systems. 
• Fluent in English language proficiency. Expertise in a second language would be desirable.
• Knowledge of Opera

We would be delighted to receive your CV and will liaise directly with suitable applicants.