We are searching candidates for the “CRM SPECIALIST” position available at Rixos Pera , which is an International Hotel Group in tourism sector. 

Job Requirements:

• Conducting CRM data analytical studies regularly and guiding the decision processes by utilizing data,
• Conducting monitor studies of reputation and in order to achieve continuous improvement of the guest experience in Rixos Hotels,
• Analysing guest data and transforming analysed data into value to understand habits and trends of guests,
• Continuous monitoring of current and potential guests' expectations, follow-ups of satisfaction levels, manner-behaviour trends and preparing action plans accordingly,
• Taking necessary actions to ensure that guest data is accurate, up-to-date and in line with targets,
• Taking responsibility by initiating in end-to-end processes in guest experience and guest journey designs,
• Ensuring that guest communication is implemented regularly, consistently, in integrity of language harmonious with guest expectations,
• Regular follow-up of developments for the guest experience roadmap, establishing action recommendations and their subsequent implementation.

Employee Qualities:

• Mainly focused on Guest Satisfaction as an employee,
• Deliver analytical thinking skills,
• Open to development with strong communication, being proactive and solution oriented,
• Ability to use MS Office and Fidelio Suite 8 programs,
• Knowledge in Microsoft Dynamics CRM program,
• At least 2 years of experience in CRM,
• Bachelor’s Degree is a must,
• Advanced level of English is required (second language is preferred).