Teleperformance, a global leader in digital business services worldwide, provides services to international firms on a global scale, delivering superior results in managing companies' customer service, technical support, sales, marketing, and collection processes.

The Teleperformance Group operates in 100 countries, with 300+ languages and dialects, and employs over 500,000 professionals, serving large-scale international firms in 170+ sectors with outsourced customer experience services.

Teleperformance Turkey collaborates with large-scale companies across 150+ sectors, employing over 11,000 professionals.

We are looking for an “Arabic & English Speaks Team Manager” to be assigned to our Teleperformance Turkey Istanbul/Flatofis Campus.

Job Qualifications;

• Minimum Bachelor’s degree,
• At least 2 years of experience in a Call Center’s Team Management positions,
• Able to work of Istanbul Eyupsultan / Flatofis Campus,
• Able to travel frequently abroad (Baghdad/Iraq) and reside abroad for periods,
• Proficiency in Arabic and English at a C1 level,
• Strong planning and organizational skills,
• Strong leadership abilities,
• Proficiency in using technology effectively and appropriately,
• Ability to focus on goals, take responsibility, and achieve results,
• Creative, persistent, solution-oriented, detail-oriented, and perfectionist,
• Patient, dedicated, and reliable,
• Adept at teamwork,
• Strong problem-solving, decision-making, initiative-taking, and judgment skills,
• Maintain a professional image and demonstrate appropriate behavior,
• Commitment to customer and quality-focused work.

Job Description;

• Analyze customer questions and issues received through phone, email, or other channels to enhance the service quality of the team; escalate unresolved problems and follow up on processes,
• Ensure the operation runs according to predetermined targets; identify process issues, inform Operations Managers, and undertake necessary improvement efforts,
• Regularly update the supervisor with personnel and operational service performance reports (daily/weekly/monthly, etc.),
• Assume specific duties and responsibilities related to budgeting and financial matters,
• Maintain communication with Team Leaders/Customer Representatives within the operation, analyze and resolve their questions and issues,
• Hold regular meetings with subordinate Supervisors to monitor process operations,
• Communicate process updates in writing and/or verbally with the team; organize meetings if necessary to explain process changes in detail,
• Timely and accurately inform team leaders about issues and feedback (including complaints) from customers,
• Keep process and technical knowledge up to date by following training/seminars/email updates/verbal briefing meetings,
• Share any information obtained that could enhance operations and customer satisfaction with team members and supervisors,
• Adhere to break and meal times within specified criteria, ensure compliance with assigned shift schedules,
• Notify a superior in case of inability to attend training sessions, work, or any excuse, and comply with related company policies,
• Establish exemplary communication with colleagues and supervisors, adhere to company rules and confidentiality agreements, and not disclose or use customer information for personal or third-party benefit.

Teleperformance, as a global leader in digital business services, adopts the approach of "Our strength is technology, Our focus is people," providing simpler, faster, and more secure customer services to the world's leading brands. Being recognized as one of the top 5 workplaces globally, Teleperformance offers career opportunities for individuals seeking to join our team. We are looking for team members to join us at Teleperformance, an award-winning Great Place to Work, where we will achieve new successes together.